Refunds & Returns Policy

Birdies Garden Products – Refunds and Returns Policy

 

1. Application of this Policy

This Returns & Refunds Policy applies to all consumer purchases made from Birdies Garden Products International (“we”, “us”, “our”) within Australia.

This Policy operates in addition to, and does not exclude, restrict or modify, any rights you may have under the Australian Consumer Law (“ACL”).

2. No Change of Mind Returns

We do not ordinarily offer refunds, exchanges or store credit for:

• Change of mind
• Finding the product cheaper elsewhere
• No longer requiring the product
• Make an incorrect selection
• Order the wrong size, model or quantity

Please choose carefully before completing your purchase.

We may at our sole discretion agree to a accept returns for the above and offer a refund on the following conditions:

• A 25% restocking fee will apply, calculated on the total value of the order (excluding shipping).
• The customer is responsible for all return shipping costs.
• Goods must be returned unused, in their original packaging, and in a resaleable condition.

Process for Returns under this section 

• Contact our customer service team within 30 days of receiving your order to request a return authorisation.
• If approved, you will be provided with instructions for returning the goods.
• Once the goods are received and inspected, we will process your refund (less the applicable restocking fee and shipping costs).

 

3. Australian Consumer Law Rights

Under the ACL, our goods come with guarantees that cannot be excluded.

You are entitled to:

• A replacement or refund for a major failure as defined in the ACL; and
• Compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in this Policy limits your statutory rights.

We reserve the right to assess whether a failure is major in accordance with the ACL.

5. Exclusions – Not a Defect

The following do not constitute defects or major failures:

• Damage caused by misuse, abuse, neglect, improper installation or modification
• Failure to follow installation or care instructions
• Normal wear and tear
• Cosmetic variations that do not affect function
• Minor imperfections consistent with manufacturing tolerances
• Damage occurring after delivery
• Corrosion, oxidation, weathering or environmental effects where consistent with product specifications

Where a product is found not to be faulty under the ACL, it will not be eligible for refund or replacement.

6. Reporting a Fault

If you believe a product is faulty, you must:

1. Notify us in writing within 7 days of discovering the issue;
2. Provide proof of purchase;
3. Provide clear photographs and/or video evidence;
4. Provide a detailed description of the issue.

We may request additional information to assess the claim.

Failure to provide sufficient information may delay or invalidate your claim.

7. Assessment & Remedies

Once a claim is lodged:

• We will assess the product in accordance with the ACL.
• We may require the product to be returned for inspection.
• We may elect to repair, replace or refund in accordance with the ACL.

For non-major failures, we may choose to repair or replace the product within a reasonable time.

8. Return Process for Faults

If a return is approved:

• You must not return goods without prior written authorisation.
• Goods must be securely packaged to prevent damage in transit.
• You must comply with our return instructions.

Unauthorised returns may be refused and returned at your expense.

9. Shipping Costs

If the product is confirmed to have a major failure:

• We will cover reasonable return shipping costs.

If the product is not faulty:

• You are responsible for all shipping costs; and
• We may charge an inspection and re-delivery fee.

Original shipping charges are non-refundable unless required under the ACL.

10. Risk & Title

Risk in returned goods remains with you until the goods are received and accepted by us. We recommend using tracked shipping.

11. Timeframes

Refunds (where applicable) will be processed within 10 business days of:

• Approval of the claim; or
• Receipt and inspection of returned goods.

Refunds will be issued using the original payment method unless otherwise agreed.

12. Commercial Purchasers

To the extent permitted by law, for goods supplied to businesses:

• Our liability is limited to repair or replacement of the goods; and
• We are not liable for indirect, consequential or economic loss.

Where goods are not ordinarily acquired for personal, domestic or household use, our liability is limited as permitted under the ACL.

13. Contact Details

Birdies Garden Products International
14 Supply Court, Arundel Qld 4214
info@birdiesgardenproducts.com.au
(07) 55935133