Privacy Policy

Summary of Our Privacy Policy

Last updated: January 2026

At Birdies, protecting your privacy is a priority for us. This summary highlights the key points of our full privacy policy, which you can view by scrolling down.

1. What personal information do we collect?

Personal information means any information relating to a natural person that allows that person to be identified directly, or indirectly when combined with other information. We may collect the following categories of personal information about you:

• Contact details;
• Identity information;
• Commercial information;
• Employment information;
• Financial information;
• Login credentials;
• Technical information;
• Customer communications;

2. Why do we collect, use, and share your personal information?

We collect, use, and share your personal information with your consent, unless otherwise permitted or required by law, for the following purposes:

• To allow you to make a purchase, return, or exchange an item;
• To respond to your requests and communicate information to you at your request;
• To support our marketing and advertising efforts;
• To develop and improve our products and services;
• To improve the performance and content of our website;
• To prevent or detect crime and protect our business and website; and
• For any other purpose for which we obtain your consent from time to time.

3. With whom do we share your personal information?

To achieve the purposes mentioned above in section 2, we may share your personal information with third parties, including:

• Our service providers (e.g., payment, hosting, logistics); and
• Legal authorities (where required by law).

 

4. What are your rights regarding your personal information?

You have important rights regarding your personal information, subject to certain exceptions provided by law, including:

• Accessing and correcting your personal information;
• Withdrawing your consent to our collection and handling of your personal information; and
• Filing a complaint with the appropriate authorities.

5. How to contact us?

Email:
info@birdiesgardenproducts.com.au 

Address:
14 Supply Court
Arundel Qld 4214

PRIVACY POLICY

If you wish to view our summary, please scroll up.

Last updated: January, 2026

We attach great importance to the protection of your personal information. This privacy policy applies to personal information collected  through our websites and in the course of our customer relationships. At Bird & Bosch Pty Ltd trading as Birdies Garden Products International (“Birdies”, “we”, “us” and “our”), we respect and understand your concerns about privacy.

In this document, “Website” refers to all our online properties and domains. For more information about our Website’s terms of use, please see our legal terms page.

Please review this policy before providing us with your personal information, using the Website or our services. If you do not agree with this policy, do not provide us with your personal information or use the Website or our services.

This policy is divided into the following sections:

• What personal information do we collect?
• How do we collect your personal information?
• Why do we collect your personal information?
• Your consent
• With whom do we share your personal information?
• Protecting your personal information
• How long do we keep your personal information?
• Your rights
• Use of platforms and social networks
• Children’s privacy
• Changes to our privacy policy
• How to contact us

1. WHAT PERSONAL INFORMATION DO WE COLLECT?

Personal information means any information relating to a natural person that allows that person to be identified directly, or indirectly when combined with other information. Personal information does not include information that has been anonymized so that it can no longer be used to identify a person.

We may collect the following categories of personal information about you, including:

• Contact details, including: mailing address, email address, phone number.
• Identity information, including: first name, last name, date of birth, customer number.
• Commercial information, including: purchase history, product preferences, return information.
• Financial information, including: credit card number, billing information, payment history.
• Login credentials, including: username, password, security questions.
• Technical information: IP address, device type, browsing data (cookies, logs).
• Customer communications, including: emails exchanged with customer service.

2. HOW DO WE COLLECT YOUR PERSONAL INFORMATION?

(A) Direct interactions

You may provide us with your personal information when you interact directly with us, including:

• When making a purchase online;
• When using our online services;
• When contacting our customer service (email, phone, chat);

(B) Indirect interactions

We may receive some personal information about you from third parties to whom you have previously provided that information in accordance with their respective privacy policies (e.g., from Facebook and Google Adwords for marketing purposes or from our payment processor for fraud prevention).

(C) Automated technologies or interactions

As you interact with our Website, we will automatically collect technical data which may include personal information about your equipment, browsing actions, and patterns. We collect this data by using cookies, pixels, server logs, and other similar technologies. We may also receive technical data about you if you visit other websites employing our cookies.

A cookie is a tiny element of data that our Website can send to your browser, which may then be stored on your hard drive so we can recognize you when you return. Cookies may also provide us or our service providers with information that we will use to personalize our Website in accordance with your preferences. You may set your web browser to notify you when you receive a cookie. However, if you decide not to accept cookies from our Website, you may not be able to take advantage of all its features. Our Website may also use a technology called “tracer tags” or “web beacons.” This technology allows us to understand which pages you visit on our Website. We use these tracer tags to help us optimize and tailor our Website for you and other future visitors to our Website.

Birdies uses or may use remarketing tracking cookies, including Google Ads, the Facebook remarketing cookie, TikTok pixel, Bing pixel, Impact pixel, and Pinterest pixel. This means we will continue to show ads to you across the Internet, specifically on the Google Content Network (GCN), Facebook, TikTok, Pinterest, and affiliate partners. As always, we respect your privacy and are not collecting any identifiable information through the use of Google’s or any other remarketing system. The service providers, including Google, whose services we use, will place cookies on web browsers in order to serve ads based on past visits to our Website. This allows us to make special offers and continue to market our services to those who have shown interest in our service. You may opt out of the automated collection of information by service providers’ ad networks for the purpose of delivering advertisements tailored to your interests by visiting the consumer opt-out page for the Self-Regulatory Principles for Online Behavioral Advertising at http://www.aboutads.info/choices/ and edit or opt-out your Google Display Network ad preferences at http://www.google.com/ads/preferences/.

If you prefer not to be recognized when you visit our Website, you can always connect using an incognito browser window. You can also remove traces of your visit by clearing your browser history.

3. WHY DO WE COLLECT YOUR PERSONAL INFORMATION?

We may collect and use your personal information for the following purposes, as well as for any other purpose authorized or required by law, or for any other purpose with your consent.

PURPOSES	CATEGORIES OF PERSONAL INFORMATION	LEGAL BASIS FOR PROCESSING
To allow you to make a purchase, return, or exchange an item, including to: • Process your payment • Deliver your order • Personalize your purchases • Manage returns and exchanges	• Contact details • Financial information • Identity information	Legitimate Interest  Performance of contract
To respond to your requests	• Contact details • Identity information • Customer communications • Commercial information	Legitimate Interest  Performance of contract Consent
To support our marketing and advertising efforts, including to: • Send newsletters, catalogues, or promotional offers (by email or mail, only if you wish) • Personalize our communications according to your interests • Improve our products, services, and events through your responses	• Contact details • Identity information • Customer communications • Commercial information	Legitimate Interest  Consent
To improve the performance and content of our Website, including to: • Analyze site usage to improve and secure it • Create aggregate statistics (e.g., total number of visitors) • Serve targeted ads based on your browsing (without using your name or contact details)	• Contact details • Identity information • Customer communications • Commercial information • Technical information	Legitimate Interest  Consent
To develop and improve our products and services	• Contact details • Identity information • Customer communications • Commercial information • Technical information	Legitimate Interest  Consent
To prevent or detect crime and protect our business and website (including troubleshooting, data analysis, testing, system maintenance, support, reporting, and data hosting), including to: • Investigate suspicious or criminal activities related to our property • Prevent fraud (including verification of refunds and suspicious transactions) • Ensure the security and maintenance of our systems (testing, troubleshooting, analysis, hosting)	• Contact details • Financial information • Technical information • Identity information	Legitimate Interest  Legal obligations

 

4. YOUR CONSENT

We will only collect, use, and disclose your personal information with your consent, except where permitted or required by law.

Your consent may be express or implied, depending on the circumstances and the sensitivity of the personal information. You will be asked to expressly consent to any collection of personal information about you that is particularly sensitive. In other cases, your consent may be implied, for example when you use our website and do not elect to opt out of the collection of personal information. 

Please refer to Section 8 (Your rights) for more information about your right to withdraw your consent.

5. WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?

(A) Service Providers

We may share your personal information with third parties who provide services on our behalf, such as providers who deliver the following services: payment processing, website hosting, transmission of emails or other communications on our behalf, or analysis of the effectiveness of our advertising strategy.

If we share your personal information with our service providers, we require the recipients to keep your personal information secure and to process it only for the purposes for which it was provided.

(B) Business transactions

Birdies may be involved in the sale or transfer of part or all of its business (including transfers made as part of insolvency or bankruptcy proceedings). In such a transaction, Birdies may disclose your personal information to the acquiring entity and its representatives, but will require them to protect the confidentiality of your personal information in accordance with applicable law.

(C) Law enforcement or governmental authorities

Birdies may disclose your personal information to law enforcement or governmental authorities to investigate actual or potential fraud, any violation of law, regulation, website terms of use, or an agreement with you, and to protect the rights, property, or safety of Simons, its customers, or its partners.

6. CROSS-BORDER DATA TRANSFERS

By providing us with your personal information, you agree that it may be transferred and stored in other territories. These jurisdictions may have privacy and data protection laws that are less strict than those in your jurisdiction.

Your personal information may also be accessible to competent authorities, including law enforcement, national security authorities, and courts in those jurisdictions.

When we make such transfers, we comply with our legal and regulatory obligations to protect your personal information.

7. PROTECTING YOUR PERSONAL INFORMATION

We take the protection of your personal information seriously. We implement reasonable physical, technical, and administrative measures to protect it against unauthorized access, use, or disclosure. Access is limited to authorized employees and service providers who need it for the intended purposes. However, no Internet transmission is completely secure; there is always a risk that information may be lost, misused, or accessed by unauthorized third parties.

8. YOUR RIGHTS

You have the following rights regarding the personal information we hold about you. Please note that these rights are not absolute and have certain exceptions.

(A) Your right of access

Upon your written request, subject to certain exceptions, Birdies will inform you of the existence, use, and disclosure of your personal information and will provide you with a copy of that personal information within the timescales provided for by law. You have a right to access the personal information held about you. Please send any access requests to us using the contact details set out below at Section 12 (How to contact us).

We try to respond to all legitimate requests within one month. Occasionally, it could take us longer than one month if your request is particularly complex or you have made a number of requests. In these cases, we will notify you and keep you updated. If you require additional copies, we may need to charge a reasonable fee.

(B) Your right of rectification

If the personal information we hold about you is inaccurate or incomplete, you have the right to have it corrected.

(C) Your right to withdraw consent

You have the right to withdraw your consent at any time to us handling your personal information. However, this will not affect the legality of any processing of your personal information carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services. We will inform you if this is the case when you withdraw your consent

You have the following options to unsubscribe from electronic marketing communications. Please allow up to 10 business days for your request to be processed.

• Use the unsubscribe link included in every marketing email.
• Contact us directly, as indicated in the “How to contact us” section.

9. USE OF PLATFORMS AND SOCIAL NETWORKS

We encourage you to review your privacy options and settings on the social media platforms and networks you use to understand what choices you have about sharing information from those platforms and networks with us. If necessary, you can update your preferences to reflect your privacy choices.

10. CHILDREN’S PRIVACY

Our site is not designed for children. We do not knowingly collect personal information about children under 14 years of age.

If you use our site and we learn that you are under 14, we will delete your information and send you an email to notify you. If you are under 14 and wish to make a purchase, please ask a parent to place the order for you.

11. CHANGES TO OUR PRIVACY POLICY

This privacy policy may be updated periodically to reflect changes in our privacy practices. The revised privacy policy will be posted on the website. We will process your personal information in accordance with the privacy policy in effect at the time the information is collected, or as agreed with you. If changes are made to this privacy policy, we will post a modified version on our website as soon as possible after the update.

12. HOW TO CONTACT US

You may contact us at any time using the details below for the following reasons: 

1. you have questions or comments about this privacy policy; 
2. you wish to exercise any of your rights regarding your personal information; 
3. you have a complaint about how we handle your personal information;
4. you wish to withdraw your consent to us handling your personal information.

13. HOW LONG DO WE KEEP YOUR PERSONAL INFORMATION?

Birdies retains personal information only as long as necessary for the purposes for which it was collected, or as required to comply with any applicable legal obligations or its document retention policies. This period may vary depending on the nature of the information and, in some cases, may extend beyond the end of our relationship with you.

When this information is no longer required, we apply procedures to securely destroy, delete, or anonymize it. In certain circumstances, we may anonymize your information for research, statistical, or other legitimate purposes, in which case it may be used indefinitely without further notice.